Brokerage Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding service and support to Empower’s retail clientele while clearly articulating concepts in a straightforward manner.

• Assist customers with trading in Equity, ETF, Mutual Fund, Options, and Fixed Income securities within an inbound call center environment.

• Handle a diverse range of service requests, including account creation, asset transfers, trade facilitation, and maintenance for Empower’s retail offerings.

• Ensure a swift and responsive client experience by taking ownership, providing accurate information, and initiating proactive follow-ups.

• Exhibit a comprehensive understanding of Brokerage transactions and regulatory standards, including Corporate Actions, Exchange Rules, Suitability, and Tax Implications.

• Identify leads and opportunities to refer to the Retirement Advisor Team, contributing to the expansion of new business prospects.

⛳️ Requirements

• Active FINRA Series 7 and Series 63 licenses are required; fully licensed candidates are preferred.

• FINRA fingerprinting is mandatory.

• A minimum of 2 years of customer service experience, ideally in financial services or a high-volume inbound call center setting.

• Familiarity with equities trading, fixed income, and options is essential.

• Experience in retail, IRA, and/or 401K customer service, as well as previous brokerage and mutual fund trading experience, is preferred.

• A robust customer service background, particularly in a high-volume inbound call center environment.

• A solid understanding of the various operational and investment needs of our customers.

• Awareness of current financial markets and retirement account operations.

• Excellent written, verbal, and presentation skills.

• Proficient technological skills with the ability to multitask across various systems.

• Prior remote work experience is a plus.

🏝️ Benefits

• Medical, dental, vision, and life insurance options.

• Retirement savings plan – 401(k) with substantial company matching contributions (up to 6%), financial advisory services, potential discretionary company contributions, and a wide investment selection.

• Tuition reimbursement of up to $5,250 per year.

• A business-casual work environment, allowing for jeans wear.

• Generous paid time off from the start, including a paid time off program, ten paid company holidays, and three floating holidays each calendar year.

• Paid volunteer time — 16 hours per calendar year.

• Leave of absence programs, including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).

• Business Resource Groups (BRGs) — These groups promote inclusion and collaboration within our organization and throughout the communities where we operate. BRGs are accessible to everyone.