Branch Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee and guide operations technicians to ensure adherence to contractual service agreements.

• Coordinate the efforts of technicians responsible for the installation, servicing, and repair of both software and hardware equipment.

• Suggest appropriate staffing levels to the Area Manager and engage actively in the hiring process.

• Manage technician performance, including training, development, and compliance with established processes and policies.

• Prioritize and delegate daily service calls and projects according to client service levels.

• Manage work procedures to align with schedules and fulfill client service requirements.

• Ensure that service call escalations are addressed within set guidelines.

• Implement cost-containment strategies related to technician utilization, overtime, logistics, and parts returns.

• Identify opportunities for operational improvements and provide recommendations.

• Communicate the organization’s goals and objectives clearly to technicians.

• Participate in client conference calls as necessary.

• Carry out administrative duties such as approving time cards and expenses, reporting, and managing staffing availability.

⛳️ Requirements

• Generally requires a Bachelor’s degree or equivalent along with 3–6 years of relevant experience.

• Supervisory experience is preferred.

• Familiarity with relevant software and hardware is essential.

• Maintain all necessary OEM certifications as instructed by Management.

• Possess strong written and verbal communication skills.

• Demonstrate excellent customer service and interpersonal abilities.

• Exhibit strong organizational skills.

• Capability to balance multiple priorities and concerns effectively.

• Ability to assign tasks efficiently.

• Competence in overseeing the planning, organization, development, and execution of projects and services.

• Willingness to be on after-hours standby for certain clients.

• Maintain professionalism in interactions with both internal and external clients.

• Understanding of fundamental management techniques.

• Additional requirements may apply if employment is offered.

• Willingness to travel as necessary.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work hours and the possibility of remote work.

• Generous paid time off and holiday schedule.