Borrower Account Services Representative II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Support borrowers by negotiating and overseeing repayment agreements.

• Provide borrowers and authorized third-party representatives with comprehensive details about available repayment options.

• Advise borrowers on the significance of repayment and the repercussions of failing to pay.

• Investigate and address inquiries from borrowers and employers.

• Track accounts to confirm that repayments are initiated as agreed by the borrower.

• Assist with transactional and demographic updates as needed.

• Engage in training and other educational opportunities to ensure adherence to compliance and enhance knowledge of the company, position, and processes.

⛳️ Requirements

• High school diploma or equivalent required.

• Preferred: Some college education, up to or including an associate degree.

• Minimum of two (2) years of office experience in loan servicing, collections, customer service, customer contact centers, financial services, or a student loan environment.

• Excellent communication, numerical, analytical, critical thinking, and decision-making abilities.

• Proficient in both written and verbal communication.

• Strong knowledge and capability to interpret and apply evolving voluntary and involuntary repayment options.

• Proven ability to effectively use software, scripts, run queries, and tools as required.

• Demonstrated capacity to prioritize tasks and maintain activities within set performance standards.

• Strong negotiation and/or collection competencies.

• Up-to-date knowledge of federal and state laws and regulations.

• Intermediate proficiency in Microsoft Office products.

🏝️ Benefits

• Paid Holidays: 11 holidays plus 1 floating holiday each year.

• Comprehensive benefits package that includes health, dental, vision, and retirement plans.