Bodily Injury Team Lead, Rideshare

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise a team of commercial auto adjusters directly reporting to you.

• Consistently demonstrate reliability in meeting or surpassing objectives and navigating challenges.

• Develop and uphold best practices for claims management, covering claim intake, investigation, assessment, settlement, and recovery.

• Ensure the team aligns with client and customer expectations throughout the claims process.

• Act as a resource for elevated claims.

• Cultivate a positive workplace culture, encourage teamwork, and support professional advancement and development.

• Attract, recruit, retain, and deliver high-quality training with the assistance of the leadership team.

• Prepare and present detailed claims reports, metrics, and analyses to clients and customers; provide insights on claim trends and loss mitigation strategies.

• Serve as a backup or leader in the absence of the Manager.

• Handle initial onboarding tasks, access, and facilitate new hire cultural integration.

• Act as the Subject Matter Expert (SME) for initial inquiries, escalations, and roundtable discussions.

• Hold increased authority for reserves and payments with the capacity to assist in moderate reviews.

• Identify relevant topics and trends for discussion in team huddles and Elevated Claims Experience Workshops, co-led by Team Leads, Managers, and other Reserv employees.

• Adaptability is essential; you will need to transition from claims handling to coaching and providing feedback.

• Agility is crucial; you must possess a flexible mindset and the ability to switch focus rapidly.

⛳️ Requirements

• A minimum of 5 years of experience in insurance claims across various lines of business, specifically with bodily injury expertise.

• At least 3 years of leadership experience, preferably managing in a remote setting.

• Proficient with technology and capable of evolving claims systems and processes to enhance efficiencies and outcomes.

• Required experience with Ride Share (or TNC/Livery).

• Proven dedication to quality, precision, and meticulous attention to detail.

• High standards of integrity, ethics, and accountability in managing confidential and sensitive information.

• An active adjuster license is mandatory: a resident state license if available, or a Designated Home State (DHS) license, with a willingness to obtain all necessary licenses within 60 days, including completing state-mandated testing.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching contributions.

• Competitive Paid Time Off (PTO) policy to ensure our employees remain refreshed, healthy, happy, and energized!

• Generous family leave policy after 8 months of continuous employment.

• Work-from-anywhere options to enhance your work-life balance.

• Provision of an Apple laptop, a large second monitor, and additional quality-of-life equipment as needed.