Bodily Injury Claims Adjuster, Rideshare

📋 Description

• Deliver prompt, courteous, and high-quality customer service to all policyholders and claimants by addressing customer calls, processing claims, and resolving inquiries.

• Oversee an inventory of both litigated and non-litigated cases.

• Analyze and evaluate auto insurance claims to identify disputes, investigate and collect all necessary information and documentation, assess liability and damages, and negotiate settlements with opposing parties or their insurers.

• Ensure adherence to specific state regulations, policy provisions, and standard operating procedures.

• Manage both non-litigation and litigation cases concerning auto claims disputes, communicate with all parties involved, and attend mediations, arbitrations, and court hearings as necessary, while maintaining regular communication with clients, claims adjusters, attorneys, and other stakeholders.

• Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including fostering positive working relationships with approved defense firms and other industry vendors.

• Review legal documents to ensure compliance with the initial suit-handling plan of action.

• Act as a corporate representative for discovery review and depositions, appearing as a Corporate Representative at depositions and trials when required.

• Analyze policy language to arrive at appropriate coverage decisions, draft coverage correspondence, and proactively manage non-litigated and litigated claim files from initiation to closure.

• Direct and oversee the activities and expenses of external vendors, including defense and coverage counsel, experts, and independent adjusters.

• Maintain adjuster licenses and fulfill continuing education requirements.

⛳️ Requirements

• Bachelor's degree (candidates without a degree are encouraged to apply if they meet all other qualifications).

• Experience with Ride Share (or TNC/Livery) is mandatory.

• At least 3 years of concentrated experience in rideshare claims adjusting, ideally encompassing:

• commercial auto exposures.

• both attorney-represented and unrepresented claims.

• third-party bodily injury, including catastrophic losses.

• UM/UIM bodily injury.

• litigation experience.

• PIP experience is a plus, but not mandatory.

• Familiarity with state regulations, policy provisions, and standard operating procedures.

• Willingness to travel as required for clients and claims.

• An active adjuster license is required: a resident state license if available, otherwise a Designated Home State (DHS) license, with a commitment to obtain all licenses within 60 days, including completing state-mandated testing.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching.

• Competitive PTO policy—ensuring our employees remain fresh, healthy, happy, and energized!

• Generous family leave policy after 8 months of continuous employment.

• Flexibility to work from anywhere to enhance your work-life balance.

• Provision of an Apple laptop, large second monitor, and other quality-of-life equipment you may need.

• Technology that enhances your life rather than complicates it!

• Commitment to listen to your feedback to address and improve upon the ongoing challenges faced by adjusters in the claims role.

• Focus on reducing and eliminating administrative tasks associated with the adjuster role.

• Promote a culture of empathy, transparency, and empowerment in a remote-first environment.