Billing Support Operations Manager

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Spearhead the evolution of Billing Support by implementing change management strategies, enhancing operational rigor, and fostering better alignment among Billing Support, FinOps, EPD, Enablement, and BPO partners.

• Transform operational and billing data into compelling performance narratives, actionable recommendations, and trade-offs for leadership consideration.

• Identify root causes, engage cross-functional partners, maintain performance balance across various BPO vendors, and create scalable workflows in a dynamic startup environment.

⛳️ Requirements

• A minimum of 5 years of experience in medical billing support, covering areas such as benefits verification, coding, insurance claims, billing processing, follow-up, and revenue cycle management.

• At least 3 years of experience in people leadership, mentoring teams, and enhancing individual performance amidst ambiguity, change, or recovery efforts within a billing support, healthcare operations, revenue cycle, or customer operations setting.

• Proficient in independently mapping processes, establishing performance metrics, and developing scalable workflows that enhance operational efficiency and quality.

• Skilled in creating or utilizing dashboards, analyzing metric trends (e.g., Google Sheets/Excel), autonomously diagnosing root causes, and conveying performance insights and suggested actions to senior stakeholders.

• Experience in influencing cross-functional partners, including FinOps, EPD, Enablement, or BPO teams, particularly in scenarios with shared ownership and the need for collective goal-setting.

• Proven resilience and adaptability, with the ability to navigate emotionally charged customer situations and excel in fast-paced, evolving environments.

• An Associate’s Degree or higher, or equivalent professional experience.

• Background in direct interaction with patient populations or in Health Care/Mental Health, coupled with a solid understanding of patient needs.

• Familiarity with multi-channel support teams (phone, email, chat).

• Strong knowledge of CRM systems (e.g., Zendesk, Salesforce, JIRA) or similar tools that empower support teams to succeed.

🏝️ Benefits

• 100% remote work environment: Flexible working hours to support a healthy work-life balance, enabling you to fulfill both professional and personal commitments (must reside in the United States; currently not hiring in Hawaii).

• Competitive pay and benefits: Complete transparency of pay ranges regardless of your location within the United States.

• Comprehensive health benefits: Including medical, dental, vision, life, disability, and FSA/HSA options.

• 401(k) plan access: Begin saving for your future.

• Generous time-off policies: Featuring 2 company-wide shutdown weeks annually for self-care (for most employees).

• Paid parental leave: Available for all parents, including birthing, non-birthing, adoptive, and foster parents.

• Employee Assistance Program (EAP): Supporting your mental and physical well-being.

• Quarterly department stipend: For fun team-building activities or in-person gatherings.

• Community and employee resource groups: Engage in groups that celebrate employee identity and experiences, fostering a sense of community and belonging for everyone.

• Home office stipend: New hire home office stipend and a monthly $50 stipend to assist with internet or cell phone expenses.

• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend.