Billing Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of the complete billing cycle within Xero.

• Generate precise and timely invoices for customers that are consistent with contracts, subscription terms, and pricing modifications.

• Handle credit notes and billing adjustments, ensuring proper authorization is in place.

• Keep customer billing records and contract terms in Xero up-to-date, accurate, complete, and ready for audits.

• Deliver invoicing data and billing confirmations necessary for period-end revenue recognition.

• Analyze and clarify movements in Annual Recurring Revenue (ARR), including new business, expansions, contractions, and churn.

• Review billing schedules to ensure alignment with contract terms, subscription updates, and renewal dates; address discrepancies promptly.

• Work together with Revenue Operations and Customer Success on signed, upgraded, and renewed agreements.

• Provide reconciled billing data and explanations for movements to the FP&A Manager’s ARR waterfall.

• Onboard new customers in Xero with accurate pricing, payment terms, and contact information.

• Act as the primary customer contact for inquiries related to invoicing, pricing, and payments.

• Address routine inquiries and escalate any disputed or unusual matters.

• Collaborate with the Accounts Receivable Specialist on questions regarding payments and collections.

• Identify the root causes of billing discrepancies in partnership with Customer Success and Revenue Operations.

• Ensure data integrity across Xero and associated billing systems.

• Detect inefficiencies in billing and ARR workflows and suggest enhancements to the Finance Manager.

• Document billing processes while maintaining clear Standard Operating Procedures (SOPs).

• Implement at least one practical AI tool use case related to billing or ARR activities.

• Assist the Finance team with various tasks and projects as needed.

⛳️ Requirements

• 2 to 4 years of experience in billing, accounts receivable, or finance operations, preferably in a subscription or SaaS environment.

• Proficient hands-on experience with Xero.

• Strong skills in Excel or Sheets for reconciliation and analysis of ARR movements.

• Solid understanding of invoicing, credit notes, contract and subscription billing terms, and revenue recognition.

• Familiarity with HubSpot or another CRM for managing contract and pricing data is a plus.

• Methodical and self-directed, with a keen eye for detail.

• Capable of investigating discrepancies and identifying their root causes.

• Excellent written communication skills, able to convey billing or pricing issues to customers in a clear, jargon-free manner.

• Comfortable taking ownership of processes and suggesting enhancements.

• Ability to work remotely within a small, distributed team across different time zones, ensuring adequate overlap with the Australian finance team.

• Preference for accounting, commerce, or finance qualifications; equivalent practical experience is also acceptable.

• Strong collaboration skills, adaptability, and a hands-on approach to execution.

🏝️ Benefits

• A variety of remote, hybrid, and flexible working arrangements.

• Opportunity to collaborate with a global team across APAC, NA, and EMEA regions.

• Remote position based in the Philippines.

• Full-time role with flexibility for distributed teams and timezone considerations.

• Chance to enhance capabilities in AI tools and implement practical use cases.

• Environment that encourages growth, hands-on execution, adaptability, and scaling up.