Billing Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers in addressing billing and payment inquiries (such as receipts, credit notes, invoices, and payment processing).

• Support customer-facing teams with topics related to invoicing, subscriptions, and payment management.

• Ensure accurate maintenance of customer account balances.

• Work closely with the Accounts Receivable and Cash Collection teams.

• Foster and sustain professional relationships by providing a top-tier billing support experience.

• Acquire and maintain comprehensive knowledge of Aircall’s billing and payment procedures.

⛳️ Requirements

• Proficiency in English and Spanish; knowledge of French and German is a plus.

• Over 1 year of experience in a B2B SaaS customer support position, or relevant transferable experience.

• Exceptional written and verbal communication abilities.

• Familiarity with ticketing systems and support tools.

• Strong technical skills (capable of comprehending and articulating billing-related concepts to customers and internal teams).

• Analytical mindset with a desire to investigate and resolve intricate inquiries.

• Excellent time management and prioritization capabilities.

• High degree of empathy and customer-centric focus.

• Ability to handle multiple tasks across various platforms and communication channels.

• Comfortable collaborating cross-functionally in an international, multilingual, remote setting.

• Proficient in using AI-driven tools to enhance efficiency, quality, and problem-solving in daily tasks.

🏝️ Benefits

• Comprehensive coverage for medical, dental, and vision insurance.

• 401k plan with company matching!

• Unlimited paid time off — take the necessary time to return to work feeling your best!

• Reimbursements for wellness, internet, and childcare expenses.

• Generous parental leave policy.