Billing and Collections Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in professional and prompt communication with companies, institutions, and students.

• Ensure that all billing processes are completed accurately, timely, and remain current.

• Oversee the aging of accounts and mitigate the organization’s exposure to bad debt.

• Dispatch billing to companies, institutions, students, and sponsors to secure necessary funding.

• Collaborate with other Kaplan and Purdue Global support teams to provide precise answers to inquiries about products and services available to companies, institutions, and students.

• Certify the eligibility of Military students as needed, following the appropriate processes (e.g., Vocational Rehabilitation, Go Army Education, Air Force, Marines, Navy, etc.).

• Prioritize workload effectively to ensure follow-up on all queues and shared departmental email accounts.

• Contribute to the creation and documentation of departmental Statements of Processes.

• Identify and resolve problems while enhancing processes that benefit Kaplan, companies, institutions, and students.

• Support the Accounting Department in addressing deposit issues at the end of the month.

⛳️ Requirements

• An Associate’s Degree in Business, Communications, or Accounting is required; a bachelor's degree is preferred.

• A minimum of 2 years of experience in Collections, Accounts Receivable, Customer Service, or a related client servicing role is required.

• Proficiency in Microsoft Word at an intermediate level.

• Basic knowledge of Microsoft Excel.

• Experience with Google Sheets and Google Docs.

• Exceptional Customer Service and problem-solving abilities.

• Professional and polished telephone communication skills.

• Strong analytical abilities and a keen attention to detail.

• Capability to manage multiple tasks concurrently with a high level of detail orientation.

• Ability to work collaboratively as part of a team to achieve objectives.

• Competence in organizing and handling large volumes of complex information.

• Proficient in establishing rapport and collaborating effectively with all team members across various functions.

• Strong communication skills, capable of presenting analysis and findings effectively in both verbal and written formats.

• High level of maturity, professionalism, and diplomacy.

• A self-motivated and independent thinker with a desire to thrive in a fast-paced environment.

🏝️ Benefits

• Flexible remote work options that support a healthy work/life balance.

• Comprehensive Retirement Package with automatic enrollment in The Company Contribution Plan (8-10% annual contribution based on tenure).

• The Gift of Knowledge Program offers tuition assistance and significant discounts for employees and their immediate family members.

• Comprehensive health benefits with new hire eligibility commencing on the first day of employment.

• Generous Paid Time Off policy that includes paid holidays, vacation, personal, and sick leave, along with one (1) volunteer day and one (1) diversity and inclusion day to engage with and give back to our local communities.