Billing Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Billing Workflows: Ensure daily management of the complete billing processes for both recurring and usage-based products.

• Implement weekly, one-time, ad-hoc, and manual invoicing as necessary to accommodate specific customer accounts or contractual arrangements.

• Supervise billing controls to guarantee precision in invoice generation, proration, and usage calculations.

• Manage A/R aging reports and cash application processes to ensure accurate and prompt posting of payments.

• Lead the company’s collections strategy by actively reaching out—including direct phone calls and targeted email escalations—to recover overdue amounts.

• Directly interact with customers who are late in payments to negotiate payment plans, safeguarding company revenue while fostering a professional customer relationship.

• Collaborate closely with Sales and Customer Experience (CX) to align collections efforts internally before proceeding with account escalations.

• Support critical, time-sensitive ad-hoc projects, ensuring execution from start to finish.

• Work with customers and CX to address any specialized issues or requests from clients.

• Collaborate closely with the Staff Accountant and Controller to assess doubtful accounts and bad-debt allowances.

• Assist the Accounting team during the monthly closing process related to revenue adjustments and reserves.

• Utilize systems-thinking to identify gaps, errors, or friction points in billing workflows, proposing and implementing solutions to address root-cause issues.

⛳️ Requirements

• A minimum of 3 years of experience in billing operations, accounts receivable, or corporate collections.

• Excellent communication skills with proven comfort in performing direct outreach to customers (via phone and email) for collections purposes.

• Proven ability to collaborate across teams (Sales, Customer Success, Accounting) to tackle complex billing challenges.

• A systems-thinking approach with a commitment to streamline workflows and rectify repetitive operational errors.

• Familiarity with accounting principles (GAAP) related to accounts receivable and bad debt is advantageous.

🏝️ Benefits

• 401k matching up to 6% following a provisional period.

• Ten paid company holidays, two floating holidays, and a week and a half-long holiday break at the year’s end.

• Generous paid vacation (up to 24 days per year, accrued monthly);

• Paid sick leave; paid short-term medical, caregiver, bereavement, and other personal leave.

• 16 weeks of paid parental leave and an additional 4 weeks of part-time, fully-paid flexible time.

• Comprehensive, fully-paid premium medical insurance with a $0 deductible, as well as dental and vision insurance for you and your dependents.

• Remote work with flexible working conditions, a stipend to support your home office setup, and access to a company computer.

• Each employee is invited to contribute 25,000 free texts to a non-profit of their choice annually.

• To promote ongoing professional growth and development, Scale to Win provides each employee with an annual stipend of $2,000.00 to help achieve their professional development objectives.