Billing Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Carry out daily billing cycles, ensuring the timely creation, distribution, and correction of invoices within the ERP system.

• Handle standard billing adjustments, credit/debit memos, and chargebacks under the guidance of L4; maintain precise billing logs and audit trails.

• Process a high volume of customer payments (electronic, wire, checks) and reconcile these payments with invoices and bank statements.

• Oversee and resolve unapplied cash, short payments, and basic escalation items daily to uphold the accuracy of the AR sub-ledger.

• Assist with periodic reconciliations and provide necessary documentation for month-end closing activities.

• Conduct outbound collections activities at the L3 level: issue dunning notices, follow up on overdue accounts, and update AR aging notes.

• Act as the primary point of contact for standard customer billing/payment inquiries; resolve routine problems and escalate complex disputes to the L4 Analyst.

• Engage in User Acceptance Testing (UAT) for SFDC/NetSuite and related system updates by executing assigned test scripts and documenting defects.

• Help draft and update Standard Operating Procedures (SOPs), runbooks, and training materials to ensure operational continuity.

• Acquire and implement new system enhancements and workflow improvements to boost processing speed and accuracy.

• Provide daily status reports and updates to the L4 Analyst, ensuring that handoffs are properly documented.

⛳️ Requirements

• 1–3 years of practical experience in billing, accounts receivable, cash application, or collections (experience in shared services/corporate finance is a plus).

• Basic understanding of ERP systems (NetSuite, SAP, Oracle, or similar) and strong skills in Google Sheets/Excel (including vlookups, pivot tables, and basic formulas).

• Excellent written and verbal communication abilities for professional interactions with customers and collaboration across functions.

• Strong attention to detail, a commitment to accuracy in high-volume tasks, and a willingness to learn about complex financial workflows.

• Comfortable executing test scripts and documenting system defects for financial systems.

🏝️ Benefits

• 100% employer-covered medical insurance*

• Generous paid time-off policy (PTO), including paid sick leave, a comprehensive parental leave policy, holidays, and volunteer days off

• RSU stock grants*

• Opportunities for professional development and training

• Company-hosted virtual happy hours, complimentary meals, and engaging team-building activities

• Monthly cell phone allowance

• Access to an innovative mental health support platform providing personalized care and resources, including therapy, coaching, and self-guided mindfulness exercises for all covered employees and their dependents.