Bilingual Virtual Assistant – English

This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally and courteously answer phone calls in English.

• Provide assistance and resolve a variety of customer inquiries.

• Manage and maintain the organization of the email inbox.

• Conduct follow-up calls with existing customers.

• Reach out to potential customers and engage in sales prospecting.

• Identify new sales prospects and pursue leads.

• Keep all company information, documentation, and records well-organized.

• Oversee calendars, meetings, and outstanding tasks.

• Offer support on various projects and administrative tasks.

• Assist with basic sales and marketing activities.

• Acquire new skills and gradually take on additional responsibilities as needed by the business.

⛳️ Requirements

• Proficient in English, both spoken and written, at an advanced/bilingual level.

• Exceptional communication skills with the ability to engage professionally with customers.

• Availability to work in accordance with U.S. time zones.

• Strong organizational skills with the capacity to manage multiple tasks simultaneously.

• A responsible, proactive, and results-driven attitude.

• Ability to work independently and demonstrate initiative.

• Quick to learn new tools and processes.

• Strong attention to detail and ability to follow up on tasks effectively.

• Access to a personal computer.

• Reliable internet connection.

• A quiet, professional workspace is essential.

• A silent environment conducive to taking customer calls.

• Previous experience in customer service, administration, sales, or commercial support is advantageous.

• Experience in making sales or customer service calls in English is a plus.

🏝️ Benefits

• Engaging and dynamic work environment.

• Opportunities for professional growth and development.

• Flexible working arrangements.