Bilingual Spanish Call Center Representative, Collections

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage both inbound and outbound inquiries through various communication channels.

• Utilize multiple web-based applications for thorough investigation and verification processes.

• Provide answers to customer inquiries effectively.

• Address and rehabilitate customer accounts that are in arrears.

• Convey the appropriate actions to clients in a courteous and professional manner.

• Foster customer confidence in the services provided by the company.

• Conduct follow-up calls on accounts that have not responded.

• Collaborate with team members to meet both group and individual objectives.

⛳️ Requirements

• Strong work ethic with a commitment to delivering exceptional customer service.

• Ability to manage workload priorities and handle a high volume of calls while maintaining a friendly and professional demeanor.

• Detail-oriented and meticulous in approach.

• Excellent communication skills; proficiency in Spanish is a plus.

• Previous experience in call centers or collections is beneficial but not mandatory.

🏝️ Benefits

• Competitive salary along with health benefits.

• Comprehensive vacation package for employees.

• Group health and dental benefits available.

• Participation in a Group RRSP program.

• Support initiatives for new parents.

• A diverse and inclusive workplace environment.