Bilingual, Portuguese B2B Customer Support Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Respond to incoming customer inquiries via phone, tickets, and chat regarding product issues, service inquiries, and general client concerns.

• Continuously update product knowledge and collaborate with management and other teams to stay informed about any changes in company policies.

• Recognize when to escalate complex issues to the Tier 2 support team.

• Deliver outstanding B2B customer service and exceptional support.

• Uphold a high standard of professionalism with customers and strive to build a positive rapport with each individual.

⛳️ Requirements

• Over 1 year of experience in a technical B2B support position.

• Proficient in Google Docs and Microsoft Office tools.

• Strong communication and presentation skills, both written and verbal.

• Capability to work autonomously as well as collaboratively within a team in a dynamic, high-growth environment.

• Demonstrated track record of maintaining professionalism with customers.

• Fluent in both Portuguese and English, with strong written and verbal skills.

🏝️ Benefits

• Medical, Dental & Vision coverage (including domestic partnerships).

• Employer-paid Life Insurance & Supplemental life for Employee/Spouse/Child.

• Optional Short/Long Term Disability Insurance.

• 401k options (Roth/Traditional).

• A generous Paid Time Off (PTO) plan that acknowledges your commitment and tenure (including paid Bereavement/Jury Duty, etc.).

• Competitive annual bonuses above market rates.