Bilingual Patient Support Specialist – Remote

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serves as the main point of contact within a call center

• Delivers exceptional support to patients and healthcare professionals

• Primarily handles incoming calls on a rotating shift schedule

• Utilizes telephony systems and various computer platforms to provide timely and accurate assistance

• Offers patient counseling in alignment with pharmaceutical manufacturers’ guidelines

• Responsible for evaluating patients’ financial capabilities

• Engages directly with pharmaceutical manufacturers regarding special cases

⛳️ Requirements

• Fully bilingual in both French and English, with proficiency in spoken and written forms

• At least one year of pertinent experience in a patient support program, customer service, or call center setting

• Ability and readiness to work a rotating schedule from 9:00 a.m. to 9:00 p.m. (AST), Monday through Friday

• Strong analytical, critical thinking, and problem-solving abilities

• Excellent communication skills along with professional phone etiquette

• Proficient in using computer systems and common software applications (such as Excel, Word, and Outlook)

🏝️ Benefits

• Health-related benefits

• Wellness programs