Bilingual Patient Support Agent

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address patient inquiries via inbound and outbound phone calls, emails, text messages, and web chats.

• Arrange patient appointments and oversee any changes or cancellations.

• Provide patients with comprehensive pre-appointment and post-appointment instructions.

• Follow up with patients as necessary to ensure they have the required information.

• Assist with clinic operations by coordinating and performing administrative tasks.

• Keep precise records of all patient interactions.

• Manage multiple communication channels simultaneously while maintaining a calm and professional demeanor.

⛳️ Requirements

• Full professional fluency in both English and Spanish, both written and spoken.

• A minimum of 1 year of experience in customer service, patient support, or a comparable client-facing position.

• Demonstrated experience in a fully remote work environment.

• Excellent written communication skills with a focus on grammar and clarity.

• Comfortable with learning and using various software tools and platforms.

• A stable internet connection and a dedicated, quiet home office.

• Strong organizational skills with the capability to manage multiple tasks simultaneously.

• A patient, empathetic, and professional communication style at all times.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible work hours to promote work-life balance.

• Opportunities for professional development and advancement.

• A supportive and collaborative team environment.

• Health, dental, and vision insurance options.