Bilingual Patient Sales & Consultation Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Respond to incoming calls, messages, and web inquiries in a timely and professional manner.

• Manage the entire patient journey from initial contact to booked consultation or procedure.

• Assess leads based on their intent, suitability, and readiness.

• Implement structured follow-up strategies for both warm and cold leads.

• Facilitate handoffs with in-clinic teams during final conversion phases.

• Acquire in-depth knowledge of the company’s service and procedure offerings.

• Convert complex technical or medical information into clear and compelling messaging.

• Recognize patient motivations and connect them with suitable services.

• Conduct sensitive discussions with professionalism and discretion.

• Ensure high-quality, brand-consistent communication at all touchpoints.

• Provide anticipatory and personalized customer service.

• Maintain a polished and professional demeanor that reflects a premium brand.

• Oversee daily pipeline activities within CRM systems.

• Monitor interactions, update lead statuses, and ensure data cleanliness.

• Detect trends and communicate conversion insights to stakeholders.

• Collaborate with internal teams on scheduling and follow-up processes.

• Engage in onboarding and knowledge-base training initiatives.

• Contribute to enhancements in processes and workflow optimization.

⛳️ Requirements

• Minimum of 3 years of consultative sales experience (preferably in high-touch or service-oriented sales).

• Full professional proficiency in both English and Spanish (near-native English required).

• Strong capability to communicate with high-level, discerning clients.

• Demonstrated ability to learn and articulate complex or technical concepts clearly.

• High emotional intelligence and exceptional interpersonal skills.

• Comfort in discussing sensitive or personal topics with professionalism.

• Experience with CRM platforms for sales or pipeline management.

• Ability to work independently in a dynamic, fast-paced environment.

• Nice-to-Haves (Preferred):

• Background in healthcare, aesthetics, wellness, or patient-facing sales.

• Experience in luxury hospitality or premium client services.

• Familiarity with EMR systems or healthcare workflows.

• Exposure to high-growth startups or rapidly scaling environments.

🏝️ Benefits

• Competitive Salary: Based on experience and skills.

• Remote Work: Fully remote—work from any location.

• Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency.

• Team Incentives: Recognition for maintaining 100% CRM hygiene and timely reporting.

• Generous PTO: In accordance with company policy.

• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees.

• Direct Mentorship: Guidance from international industry experts.

• Learning & Development: Ongoing access to resources for professional growth.

• Global Networking: Connect with professionals worldwide.