Bilingual Patient Care Coordinator – Integrated Medicine

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond promptly and professionally to incoming patient calls, addressing inquiries, requests, intake, follow-ups, and general coordination.

• Schedule, reschedule, and confirm patient appointments, ensuring that appointment details are accurately maintained in the EMR.

• Deliver warm, clear, and effective bilingual communication to enhance patient satisfaction and uphold a high call-answering rate.

• Conduct insurance verification and eligibility checks as necessary.

• Confirm that insurance details, patient information, and related documentation are accurate, confidential, and properly updated.

• Collaborate with relevant team members regarding patient concerns, insurance updates, or scheduling challenges.

• Assist with email management, front desk coordination, and various daily administrative tasks.

• Adhere to structured workflows while being flexible to adapt to client needs when required.

• Identify workflow gaps or issues and proactively suggest improvements.

⛳️ Requirements

• Experience in Healthcare Administration: Required.

• Proficiency in EMR: Required.

• Experience in Medical Scheduling: Required. Familiarity with Cerbo scheduling is a plus.

• Clear and professional spoken and written English is a must.

• Relevant work experience is necessary.

• Must be able to provide NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory).

• Availability to participate in video meetings with the camera on when required.

• Computer: Reliable laptop or desktop is essential.

• Internet: A stable high-speed internet connection (minimum 25 Mbps) is required.

• Audio: A noise-canceling headset is necessary.

• Video: A functioning webcam for virtual meetings is essential.

• Workspace: A quiet and professional work environment is required.

🏝️ Benefits

• - **Dedicated HR & Contractor Support Team:** Access to world-class support for inquiries, guidance, contract matters, and client communication.

• - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to internal HIPAA compliance training, cybersecurity modules, and certification to help you handle PHI for U.S. healthcare clients with confidence.

• - **Top 1% VA Performance Training:** Access to proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and increase long-term client retention.

• - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off based on the client’s needs and schedule.

• - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you excel in your role.

• - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.