Bilingual Patient Care Coordinator

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Respond to incoming patient calls in both English and Spanish.

• Oversee patient intake and appointment scheduling.

• Provide assistance to patients regarding appointment preparation and follow-up instructions.

• Organize laboratory orders and diagnostic testing.

• Support patients throughout the preoperative medical clearance process.

• Appropriately escalate clinical inquiries to healthcare providers.

• Prepare physician notes and necessary supporting documentation.

• Send medical records and clinical documentation via fax.

• Facilitate communication with referring providers and healthcare partners.

• Ensure accurate maintenance of patient records within practice systems.

• Update patient information and appointment statuses as needed.

• Maintain a professional line of communication with patients, providers, and partner organizations.

• Monitor and promptly respond to email communications.

• Handle multiple administrative workflows while adhering to time-sensitive deadlines.

• Keep patient documentation organized and accurate.

• Assist with various operational and administrative tasks as assigned.

⛳️ Requirements

• Prior experience in healthcare or a medical office setting.

• Bilingual proficiency in English and Spanish.

• Outstanding attention to detail and accuracy.

• Strong organizational and time management capabilities.

• Excellent written and verbal communication skills.

• Ability to thrive in a fast-paced healthcare setting.

• Proactive, reliable, and capable of following established clinical workflows.

• Dedicated to fostering a long-term working relationship.

• HIPAA certification required (or willingness to obtain it before starting).

• Experience in handling patient phone calls and coordinating patient care.

• Proficient computer and documentation skills.

• Experience with Electronic Medical Records (EMR/EHR) systems is preferred.

• Familiarity with Microsoft Office is a plus, though not mandatory.

• Strong written and verbal communication abilities in both English and Spanish.

🏝️ Benefits

• Competitive compensation rates.

• Weekly payment schedule.

• A variety of open positions available.

• Complimentary training and skill enhancement opportunities.

• Ongoing support and guidance.

• A vibrant community always ready to assist you.

• And more!