Bilingual Medical Virtual Assistant – Live Medical Scribe

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver real-time medical scribing assistance during telehealth consultations.

• Ensure charts are updated, systematically organized, and prepared for provider assessment.

• Aid in chart preparation ahead of appointments by examining notes, labs, medications, and pertinent patient history.

• Input essential clinical information into the EMR, including the primary concern, diagnostic context, and medication details.

• Facilitate lab ordering processes, which involves selecting the appropriate lab facility, attaching diagnosis codes, and ensuring orders are complete.

• Assist in reviewing referrals, authorizations, and necessary supporting documents prior to patient visits.

• Manage prior authorizations as part of the daily clinic workflow.

• Provide bilingual support in Spanish and English, including real-time translation during patient interactions as needed.

• Support patient coordination and scheduling processes.

• Handle approximately 40 calls per day when not actively engaged in scribing.

• Step in to provide backup phone and administrative support when in-office staff require coverage.

• Communicate effectively with the clinic team regarding urgent updates, follow-ups, and task progress.

• Uphold high standards for confidentiality, HIPAA compliance, and accuracy in documentation.

⛳️ Requirements

• Proficient in both English and Spanish.

• Minimum of 6 months experience as a medical scribe.

• Capable of managing a high-volume phone workflow, averaging 40 calls daily when not scribing.

• Willingness to assist with prior authorization responsibilities.

• Strong grasp of medical terminology, charting processes, and patient coordination.

• Comfortable providing support to a provider during live telemedicine sessions.

• Experience with EMR documentation, chart preparation, referrals, and insurance-related workflows is highly advantageous.

• Ability to adhere to established systems and quickly adapt to clinic-specific procedures.

• Exceptional attention to detail and ability to remain organized while multitasking.

• Professional, reliable, and responsive during working hours.

🏝️ Benefits

• iPhone required for communication within the internal team and workflow coordination.

• Consistent high-speed internet access.

• Backup internet and power source preferred.

• Quiet and professional work environment conducive to patient-facing support.