Bilingual Medical Virtual Assistant – Live Medical Scribe

This is a fully remote position, open to applicants in Belize.

📋 Description

• Participate in telemedicine appointments and accurately document the discussions between the provider and patient in the electronic medical record.

• Input pertinent information, including the patient's primary concern, medical history, medications, diagnoses, treatment plans, and provider instructions.

• Ensure timely completion of documentation and navigate finished charts through the clinic's designated review and completion process.

• Prepare patient charts ahead of appointments by reviewing previous notes, medications, laboratory results, referrals, and relevant medical history.

• Identify any missing information, pending results, incomplete documents, or authorization issues that could impact the upcoming visit.

• Relay important chart updates or outstanding tasks to the provider and clinic team prior to the appointment.

• Input laboratory orders, select the appropriate laboratory facility, and associate orders with the correct diagnosis based on provider instructions.

• Process prior authorization requests for medications, procedures, or services and follow up with insurance companies as needed for additional information.

• Apply for referral authorizations when necessary and ensure all required documents are completed before finalizing the chart.

• Facilitate translation between English and Spanish during patient interactions, telemedicine visits, phone calls, and follow-up communications.

• Effectively communicate provider instructions, appointment details, authorization updates, and next steps to Spanish-speaking patients.

• Assist with patient scheduling, follow-up appointments, referral coordination, laboratory instructions, and general patient inquiries.

• Manage phone responsibilities when not actively scribing, averaging approximately 40 calls per day when coverage is necessary.

• Provide backup administrative support and keep the clinic team informed about urgent issues, incomplete tasks, and patient follow-ups.

⛳️ Requirements

• Proficient in both spoken and written English and Spanish, with the capability to translate medical conversations accurately.

• Comfortable listening to provider-patient discussions and typing clear, concise, and accurate clinical notes.

• Knowledgeable in medical terminology, patient charts, medications, laboratory workflows, referrals, and insurance-related processes.

• Strong computer skills with the ability to learn clinic-specific systems and workflows.

• Excellent attention to detail, organizational skills, communication abilities, and time management skills.

• Comfortable managing both live medical scribing and phone-based patient coordination tasks.

• A minimum of six months of medical scribe experience is preferred.

• Previous experience as a Medical Virtual Assistant, medical scribe, patient coordinator, or in healthcare administrative support roles.

• Experience in chart preparation, electronic medical record documentation, laboratory order entry, referrals, or prior authorizations.

• Familiarity with Tebra/Kareo, Epic, RingCentral, Microsoft Teams, or similar healthcare and communication platforms.

• Experience supporting an endocrinology clinic or another medical specialty is a plus.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and growth.

• A supportive and collaborative work environment.

• Flexible work schedule options.