Bilingual Medical Scheduling, Intake Specialist – Spanish, English

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage incoming and outgoing calls from patients with professionalism and compassion.

• Schedule, confirm, and reschedule appointments to optimize provider availability.

• Conduct patient intake, gathering demographic and insurance information.

• Verify insurance eligibility and provide assistance with basic billing inquiries.

• Perform timely follow-ups, including callbacks for lab results and appointment reminders.

• Maintain precise and current patient records within the EHR system.

• Address patient questions and offer general front desk assistance.

• Effectively prioritize urgent calls and those related to appointments.

⛳️ Requirements

• Proficiency in both Spanish and English (mandatory).

• Experience as a medical receptionist, in healthcare support, or in a high-volume call setting.

• Practical experience with EHR systems.

• **Preferred experience with Athena EHR.**

• Strong phone etiquette with clear, professional, and friendly communication skills.

• Comprehensive understanding of insurance verification and healthcare workflows.

• Ability to multitask, prioritize, and handle multiple calls efficiently.

• Highly dependable, responsive, and engaged during work hours.

• Detail-oriented with a strong dedication to patient care.

• Preferred Background:

• Experience as a Medical Assistant or equivalent healthcare support role.

• Strong clinical knowledge with proficiency in medical terminology and a thorough grasp of patient care workflows.

• Experience in outpatient clinics or physician offices.

• Background in Nursing (RN, LPN) or other clinical roles is advantageous but not required.

• Experience in healthcare environments is preferred.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for questions, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license is available upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off in accordance with the client’s requirements and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only available if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you excel in your role.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.