Bilingual Legal Services Associate, English/Spanish

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Serving as a legal receptionist by answering phone calls for our legal clients in both English and Spanish.

• Taking messages for law firms, transferring calls, and documenting client information.

• Assisting attorneys worldwide in managing their client relationships, enabling them to work and practice from anywhere.

• Continuously providing feedback to our Account Management team regarding legal terminology used in our scripts.

• Researching, developing, and disseminating ongoing legal content and resources within the organization.

• Regularly maintaining a weekly schedule is a critical aspect of your role.

• We are currently seeking associates who can commit to working 40 hours per week between 5:00 a.m. and 5:00 p.m. Pacific Time, Monday through Friday, including at least 8 hours on Monday.

⛳️ Requirements

• A minimum of one year of experience in the legal sector is necessary for this role.

• Ability to think quickly and effectively on your feet.

• Exceptional verbal and written communication skills in both English and Spanish.

• A strong passion for customer service, consistently bringing a friendly and positive tone to every interaction.

• Eager to learn and grow within the role.

• Capable of working at a computer for the entirety of your scheduled shift.

• A compassionate listener with a focus on verbal soft skills.

• Open to experimentation and innovative thinking.

• Comfortable with legal terminology and handling sensitive situations.

• Committed to delivering an outstanding customer experience.

🏝️ Benefits

• Benefits become available after 60 days of employment.