Bilingual Inbound Sales Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver exceptional customer service across phone, email, chat, and social media platforms.

• Assist customers with inquiries regarding orders, returns, billing, and product details.

• Input customer and order data accurately into internal databases.

• Address customer issues professionally and escalate matters when necessary.

• Keep thorough records of customer interactions and the steps taken.

• Recognize opportunities to enhance customer satisfaction and support sales efforts.

• Work collaboratively with team members and supervisors to ensure seamless operations.

⛳️ Requirements

• Advanced proficiency in English with minimal accent.

• At least 6 months of experience in Customer Experience (CX) is preferred.

• Excellent communication and organizational abilities.

• Professional demeanor and capacity to handle multiple tasks.

• Knowledge of the U.S. healthcare system is a significant advantage.

• Windows 11 PC (Mac systems are not supported).

• Minimum of 12–16 GB RAM.

• Dual monitor setup.

• Webcam required.

• Reliable fibre internet with a wired connection.

• Backup power solution is necessary.

• Proficiency in Microsoft Teams / Office 365.

🏝️ Benefits

• Independent contractor agreement.

• Weekly payments in USD.