Bilingual Home Care Scheduler & Care Coordinator – English/Spanish

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Delivering Outstanding Care: Proactively manage the master schedule to ensure complete service coverage.

• Bilingual Communication at Scale: Act as the primary English/Spanish contact for clients, families, and caregivers through high-volume phone calls, emails, and SMS.

• Administrative Accuracy & Record Keeping: Keep detailed, real-time records in G-Suite and Slack, including thorough call notes, shift documentation, and tracking of missed clock-ins/outs.

• Innovative Conflict Management: Address scheduling challenges and unexpected situations with patience, negotiating mutually beneficial solutions that uphold high-quality care standards.

• Proactive Staffing Strategy: Reach out to both active and inactive caregivers to confirm availability, ensuring a "ready" talent pool for future needs.

⛳️ Requirements

• Experience: Minimum of 1 year in BPO (Customer Service or Sales) AND 1 year in scheduling or staffing.

• Language Proficiency: Advanced English skills (95%-100% proficiency). Near-native verbal abilities are essential for coordinating calls in the US.

• Software Proficiency: Familiarity with G-Suite (Drive, Sheets, Gmail) and Slack is required.

• Technical Setup: * High-speed internet (10-15 Mbps minimum), noise-canceling headset, dual monitors, and a reliable Backup Power Supply (UPS/Generator) for local power stability are necessary.

• Education: A bachelor's degree is preferred but not mandatory.

🏝️ Benefits

• Competitive Compensation: $8.00 USD per hour (Stable income paid in USD).

• Full-Time Employment: Guaranteed position of 40 hours per week.

• On-Call Compensation: Additional $12.00/day for on-call duties.

• Quarterly Bonuses: Performance-based rewards through "The Great Game of Business."

• Technology and Equipment Benefits: Opportunities to earn/reimburse for monitors, headsets, laptops, and backup power/UPS.

• Paid Time Off: 10 days of PTO plus 6 paid holidays annually.

• Health Insurance Stipend: Monthly allowance to assist with local health insurance costs.