Bilingual Healthcare Sales, Appointment Setter

This is a fully remote position, open to applicants in Mexico, +4 more countries.

📋 Description

• Respond to incoming patient calls with professionalism and empathy.

• Evaluate potential patients and give general information regarding pelvic floor therapy.

• Transform qualified inquiries into scheduled consultations.

• Manage appointment scheduling, confirmations, rescheduling, and cancellations.

• Fill last-minute cancellations to optimize the provider's schedule.

• Follow up with current referral partners.

• Arrange networking meetings with physicians and other healthcare professionals.

• Perform light lead generation to discover potential referral partners.

• Keep and update referral tracking records.

• Assist with follow-up communications to enhance referral relationships.

• Design educational social media graphics based on topics and ideas provided by clients.

• Schedule and publish about two social media posts each week.

• Ensure consistency across social media channels.

⛳️ Requirements

• Bilingual in English and Spanish.

• Experience in managing inbound patient calls and appointment scheduling.

• Sales or appointment-setting experience with a demonstrated ability to convert inquiries into appointments.

• Experience in conducting follow-up calls and fostering relationships with clients or referral sources.

• Familiarity with the U.S. healthcare system.

• Comfortable discussing sensitive health-related topics in a professional and compassionate manner.

• Preference given to candidates with experience in patient intake or screening calls.

• Excellent spoken and written English skills.

• Relevant professional experience.

• Ability to provide an NBI Clearance and/or Local Police Clearance before onboarding.

• Availability for video meetings with the camera on when necessary.

• Reliable laptop or desktop computer.

• Stable high-speed internet connection of at least 25 Mbps.

• Noise-canceling headset.

• Functional webcam.

• Quiet and professional home office environment.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• HIPAA & Cybersecurity Training + Certification (Provided).

• Training from the Top 1% of Virtual Assistants.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client.

• Access to Tools & Resources.

• Optional Performance-Based Incentives, bonuses, or increased hours based on performance.