Bilingual Healthcare Customer Service Representative, Mandarin-English

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to incoming customer calls

• Thoughtfully interact with customers to identify their needs

• Perform research across various systems to answer inquiries

• Share clear and precise information to assist consumers in understanding healthcare options

• Handle a high volume of interactions while upholding quality and professionalism

• Adhere to a structured schedule, including specified breaks and lunches

⛳️ Requirements

• Minimum of 6 months experience in customer service

• Bilingual proficiency in English and Mandarin

• High school diploma or its equivalent

• Strong empathy, patience, and attention to customer needs

• Comfortable using computer systems and Windows-based applications

• A distraction-free, dedicated home workspace

• A secure, high-speed wired internet connection (minimum 25 mbps)

🏝️ Benefits

• Supportive of your career and professional growth

• Engaging full days spent facilitating meaningful consumer interactions

• An inclusive, community-oriented culture that encourages giving back

• A global team of inquisitive lifelong learners guided by our company values