Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Assist consumers by thoughtfully engaging with them and addressing inquiries related to their healthcare benefit requirements.

• Respond to incoming calls from clients.

• Perform research across various systems to resolve inquiries.

• Deliver clear and accurate information to aid consumers in navigating their healthcare choices.

• Handle a high volume of interactions while ensuring quality and professionalism.

• Adhere to a specified schedule, including designated breaks and lunches.

⛳️ Requirements

• Minimum of 6 months experience in customer service.

• Bilingual proficiency in English and Cambodian.

• High school diploma or equivalent qualification.

• Strong empathy, patience, and attentiveness to the needs of customers.

• Comfortable using computer systems and applications based on Windows.

• A distraction-free, designated workspace at home.

• A secure, high-speed wired internet connection with a minimum of 25 mbps.

🏝️ Benefits

• Full, engaging days dedicated to supporting meaningful interactions with consumers.

• A nurturing and supportive work culture.

• Opportunities for career growth and professional development.

• Comprehensive benefits package tailored to your position, including PTO, tuition reimbursement, and health and wellness incentives.