Bilingual Dental Admin, Receptionist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage both inbound and outbound patient communications in English and Spanish.

• Address emails, texts, and patient inquiries with professionalism and promptness.

• Deliver friendly, empathetic, and patient-focused customer service.

• Conduct reminders for appointments and follow up on treatment.

• Assist in enhancing patient engagement and acceptance of treatment.

• Schedule, confirm, reschedule, and efficiently manage patient appointments.

• Coordinate calendars and optimize scheduling processes.

• Ensure that patient information and appointment details are accurate and up-to-date.

• Facilitate effective communication between patients and the dental team.

• Verify insurance eligibility, benefits, and coverage before appointments.

• Aid in billing coordination and the posting of payments.

• Support follow-up on claims and manage insurance documentation.

• Help patients comprehend coverage and payment-related details.

• Oversee patient intake and updates to demographic information.

• Maintain precise digital records and documentation.

• Assist with data entry, reporting, and administrative processes.

• Ensure all records are organized and compliant with HIPAA regulations.

• Contribute to additional operational tasks to enhance office efficiency.

⛳️ Requirements

• Proficiency in both English and Spanish (spoken and written) — REQUIRED.

• Must have an English proficiency level of C1 or higher.

• Possess clear and professional communication skills with a neutral accent preferred.

• A minimum of 1–2 years of experience in U.S. dental administration.

• Experience in U.S. healthcare administration.

• Background in dental front desk support.

• Familiarity with medical scheduling or insurance coordination.

• Strong knowledge of dental workflows.

• Proficient in insurance verification.

• Experienced in appointment scheduling.

• Competent in patient communication.

• Experience using dental PMS platforms such as Dentrix, Eaglesoft, Open Dental, or similar systems.

• Excellent multitasking and organizational skills.

• High attention to detail and professionalism.

• Ability to work independently in a remote setting.

• Strong sense of accountability, confidentiality, and adherence to HIPAA compliance.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive and collaborative work environment.