Bilingual Customer Support – Indonesian/English

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Serve as the primary point of contact for customers.

• Assist customers in navigating the platform and resolving technical issues.

• Address customer inquiries through inbound messages in both Indonesian and English.

• Ensure that customers enjoy the best possible listening experience.

⛳️ Requirements

• Proficient in both Indonesian and English.

• Experience in providing support through inbound messaging.

• Capable of managing 3-5 simultaneous chats.

• Must possess a dedicated laptop or desktop computer running Windows 11/MAC Tahoe or newer.

• Willing to install ModSquad security software and a 2FA application on a mobile device.

• Access to a webcam or smartphone that can capture clear photographs.

• Reliable broadband internet connection with a minimum speed of 25 Mbps.

• Minimum of 8 GB of RAM (additional memory is advantageous).

• Dual monitors are highly recommended for improved workflow and multitasking.

🏝️ Benefits

• Enjoy the flexibility of working remotely.

• Create your own schedule.

• Choose your projects.

• Collaborate with fantastic individuals on exciting projects for remarkable brands.