Bilingual Customer Service Representative, Spanish

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Handle both inbound and outbound calls.

• Consistently provide the highest standard of customer service experience.

• Oversee customer accounts and offer technical assistance.

• Input application data accurately.

• Respond to online chat inquiries as assigned.

• Interpret and adhere to established procedures and policies.

• Exhibit creative problem-solving abilities.

• Demonstrate flexibility and adaptability to evolving projects and updates.

• Manage time and tasks effectively, including multitasking and prioritizing responsibilities.

• Engage in extensive self-study, training, and testing; progression through training and certifications is contingent upon successfully passing required exams.

• Follow regulated guidelines for communication across all channels.

⛳️ Requirements

• Must be at least 18 years of age.

• Complete a background check and drug test within three days.

• Must have a dedicated, private, and secure workspace.

• A personal device with a functioning camera is required during the Training Period.

• Must commit to full attendance for a paid 3-week training period.

• A minimum internet speed of 100 mb/s with an Ethernet cable or fiber broadband internet using a hard-wired Ethernet connection is necessary.

• Not compatible with mobile internet service providers or satellite connections.

• Not compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (for instance, T-Mobile is not compatible with our internal systems).

🏝️ Benefits

• Paid training provided.

• Incentives based on performance and attendance, in addition to the base salary.

• The convenience of remote work.

• A collaborative and supportive team environment.

• 401K matching available.

• Individual Coverage HRA (ICHRA).

• Paid time off (PTO).