Bilingual Customer Service Representative, Spanish

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Provide scheduled telephone support

• Address customer inquiries thoroughly and professionally

• Conduct research and fulfill follow-up obligations

• Resolve outstanding customer issues

• Document each interaction, information, and resolution in the designated ticketing system

• Deliver scheduled email and chat support

• Respond to and complete all assigned messages or contacts

• Input customer details and resolutions into the ticketing system

• Continuously enhance cognitive and customer service abilities

• Maintain expertise in supported products

• Utilize problem-solving skills alongside strong verbal and written communication

• Offer feedback regarding support issues, resolutions, or suggestions to supervisors or department managers

• Report trends, issues, and suitable solutions to supervisors and management

• Provide procedural guidance and support to fellow representatives

• Foster positive working relationships with support clients

• Carry out support functions in accordance with contact center and client policies and procedures

• Uphold departmental productivity standards and accuracy in the ticketing system

⛳️ Requirements

• High school diploma or equivalent

• Exceptional written and oral communication skills in Spanish, with strong listening abilities

• Strong interpersonal skills to build and maintain effective relationships with customers, colleagues, superiors, and business contacts in a professional and courteous manner

• Intermediate to advanced computer skills, particularly with Internet knowledge

• Ability to provide excellent customer care

• Must demonstrate reliability, adaptability, and flexibility

• Basic mathematical skills

• Creative thinking and reasoning capabilities

• Ability to read, review, and comprehend support resources supplied by the contact center and its clients

• Attend all training sessions and complete any assigned exercises

• No unusual physical requirements

🏝️ Benefits

• Opportunities for professional growth, development, and career advancement within the organization

• 100% remote work arrangement

• Comprehensive training on hardware and software applications for eligible candidates

• Competitive salary and a full benefits package for full-time employees

• Health, Dental, Vision, and Life Insurance Plans

• 401K

• Paid Time Off (PTO)