Bilingual Customer Service Representative – Portuguese

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Professionally and efficiently manage incoming customer calls

• Assist customers through the initial claims process with empathy and clarity

• Accurately enter and maintain confidential customer data

• Address routine inquiries and escalate more complicated issues as necessary

• Achieve standards for quality, accuracy, and productivity

⛳️ Requirements

• Proficiency in English and Portuguese is essential

• Preferred 1+ year of experience in customer service, call center, or collections

• Excellent attention to detail and accuracy in data handling

• Strong and confident communication skills over the phone

• Capability to handle multiple systems and tasks concurrently

• Minimum typing speed of 30 words per minute

• Reliable attendance and dependability

• High school diploma or equivalent is required (insurance experience is a bonus)

🏝️ Benefits

• 401(k): Up to a 6% company match

• Medical Coverage: Options for Blue Cross Blue Shield PPO, HMO, or HSA plans, including dental, vision, and telemedicine services

• Paid Time Off: Company-provided PTO for vacations, personal time, or illness, following applicable Illinois law

• Personal Days: Dedicated personal days for illness, family commitments, appointments, or other personal matters

• Paid Holidays: At least 6 company-recognized holidays

• Professional Development: Paid training and opportunities for career advancement

• Employee Recognition: Acknowledgment of work milestones and contributions

• Growth and Stability: Over 13 consecutive years of profitability, supported by A+ ratings from A.M. Best and the BBB