Bilingual Customer Service Representative, French

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Act as the main point of contact for customers, agents, and clients across the US and Canada.

• Respond to inquiries regarding insurance accounts via phone and/or web through both inbound and outbound communication.

• Follow up to ensure accuracy of information, prompt responses, and resolution of any outstanding customer issues.

• Assist customers in resolving problems and ensure compliance with insurance requirements.

• Verify and input accurate information into the computer system in accordance with company protocols.

• Process policies and associated documents using the designated processing system.

• Provide support to other departments when workload demands it.

• Meet departmental standards for productivity and accuracy.

• Safeguard the security and confidentiality of the facility, computer systems, programs, and customer/client information.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• A minimum of six months experience in a customer service role is required.

• Proficiency in English and French, including speaking, spelling, and grammar is essential.

• Must live within a 50-mile radius of one of the employer’s office locations.

• Must be a resident of and authorized to work in the United States.

• Must be available to work within one of the specified schedules, including Central Time hours.

🏝️ Benefits

• Training is provided for the first three weeks to familiarize you with the systems, procedures, and documentation.

• Ongoing support is available to assist you in learning and succeeding in your role.

• A workplace that promotes equal employment opportunity.