Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver first-level customer support concerning product questions, account details, usage, and applications.

• Foster and sustain positive relationships with customers by providing tailored solutions and ensuring inquiries are managed effectively in collaboration with various internal teams.

• Arrange service appointments and follow up with customers/clients.

• Diagnose and rectify technical issues employing established diagnostic tools and procedures.

• Escalate customer concerns as necessary.

• Ensure accurate data entry using specified applications.

⛳️ Requirements

• Must be a minimum of 18 years old.

• Availability for full-time work during the following hours: Mon–Sun 8:00 AM–11:00 PM.

• A dependable wired home internet connection is required — Wi-Fi is not allowed.

• Strong understanding of wired home internet — Wi-Fi is not permitted.

• Exceptional command of both English and French.

• Proficient computer skills are essential.

• Bilingual proficiency (French and English, both spoken and written) is mandatory to assist calls from English- and French-speaking customers across Canada and internationally.

🏝️ Benefits

• Opportunity to work from home.

• Paid training provided.

• Competitive compensation.

• Performance-based incentives.

• Medical and dental benefits.

• Employee assistance program available.

• Employee referral program — beginning at $500.00 for each successful referral.

• Discounts on everyday products and services through the Canadian employee perks program.

• Opportunities for career advancement.

• Tuition reimbursement offered.