Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire a thorough understanding of the current processes, procedures, and tools related to the Oscar business model.

• Collaborate with members, brokers, providers, and Oscar vendors through various channels according to assignment requirements.

• Manage a designated caseload, ensuring service delivery, productivity, and quality standards are met.

• Build effective working relationships with all partners.

• Assist the leadership team by identifying issues through established escalation pathways.

• Monitor and track the status of all assigned work-in-progress issues.

• Escalate and resolve issues to guarantee timely resolutions.

• Engage in process improvement initiatives.

• Adhere to all operational, regulatory, and compliance standards concerning member Personal Health Information (PHI).

• Ensure compliance with all relevant laws and regulations.

• Perform additional duties as assigned.

⛳️ Requirements

• Bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.

• Minimum of 1 year of experience in a high-volume or customer-focused environment.

• At least 6 months of experience in the healthcare sector.

• High school diploma or GED is required.

🏝️ Benefits

• Health insurance coverage.

• Participation in a 401(k) retirement plan.

• Accrued paid vacation at a rate of 15 days per year.

• Paid holidays.

• Paid sick leave.

• Paid parental leave.

• Life and disability insurance coverage.

• Paid wellness time and reimbursements.