Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Acquire an in-depth understanding of the existing processes, procedures, and tools related to the Oscar business model.

• Collaborate with members, brokers, providers, and Oscar vendors through various channels based on assignment requirements.

• Oversee an assigned caseload while upholding service delivery, productivity, and quality standards.

• Establish professional relationships with all partners.

• Assist the leadership team by pinpointing issues through established escalation channels.

• Monitor and track the status of all assigned work-in-progress issues.

• Escalate and resolve issues to guarantee timely turnaround.

• Engage in process improvement initiatives.

• Adhere to all operational, regulatory, and compliance standards concerning member Personal Health Information (PHI).

• Ensure compliance with all relevant laws and regulations.

• Perform additional duties as assigned.

⛳️ Requirements

• Must be bilingual in Spanish and English, with full professional proficiency in reading, writing, and speaking.

• At least 1 year of experience in a high-volume or customer-centric environment.

• A minimum of 6 months of experience in healthcare.

• High school diploma or GED is required.

🏝️ Benefits

• Health insurance coverage.

• Participation in a 401(k) plan.

• Paid time off totaling 15 days per year.

• 11 paid holidays annually.

• Paid sick leave.

• Paid parental leave.

• Life and disability insurance options.

• Paid wellness time and reimbursement opportunities.