Bilingual Customer Service Loyalty Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Proactive Support and Active Listening: Anticipate customer needs and proactively address them.

• Actively listen to customers to fully comprehend their concerns and requirements.

• Educating Customers: Clearly articulate the value and advantages of our services.

• Provide customers with information on how our services can cater to their specific needs.

• Addressing Customer Concerns and Providing Solutions: Respond promptly and empathetically to customer issues.

• Offer suitable solutions to effectively resolve problems.

• Building Positive Relationships: Cultivate a friendly and helpful demeanor towards customers and business associates.

• Engage in positive and professional interactions to establish trust and rapport.

• Identifying Customer Needs and Providing Solutions: Pose relevant questions to grasp customer requirements.

• Research and compile necessary information to deliver accurate solutions.

• Recording Conversations: Document all customer interactions thoroughly using a CRM system.

• Include pertinent details of the conversation, customer preferences, and actions taken.

• Following Communication Procedures and Guidelines: Comply with established communication procedures, policies, and guidelines.

• Maintain professionalism and consistency in every customer engagement.

• Assisting with Program Modifications: Support clients with any required adjustments to their program, billing, and retention.

• Provide guidance and assistance throughout the modification process.

• Meeting Call and Retention Quotas: Aim to meet or surpass individual and team goals for calls and customer retention.

• Focus on delivering value to customers and actively work towards their satisfaction.

⛳️ Requirements

• Minimum of 2 years of experience in Customer Service and Sales is mandatory.

• Bilingual in Spanish is required.

• Comprehensive understanding of call center policies and procedures.

• Proficiency in computer applications such as Google Suite.

• Excellent communication skills, both verbal and written.

• High-level active listening capabilities.

• Exceptional attention to detail and strong problem-solving abilities.

• Strong organizational, time management, and multitasking skills.

• Ability to work efficiently with minimal supervision.

• Willingness to work flexible hours, including overtime and weekends.

🏝️ Benefits

• Continuous training and development opportunities

• Potential for career advancement

• Medical coverage

• Dental coverage

• Vision coverage

• Company-paid group life / AD&D insurance

• 7 paid holidays and 2 floating holiday days to use at your discretion

• Paid time off

• Flexible spending/HSA options

• Employee Assistance Program (EAP)

• 401(k) matching

• Referral program