Bilingual Customer Service Expert, Chat

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver exceptional customer service to platform users, addressing a variety of inquiries and account-related issues.

• Handle incoming phone calls (Inbound) from customers located in the U.S.

• Manage chat interactions to resolve technical challenges presented by clients.

• Utilize the resources provided by the client to identify solutions to problems.

• Exhibit strong soft skills to guide clients effectively, adapting to their communication preferences with appropriate language.

• Provide clear and precise technical assistance to users, leading them through troubleshooting procedures to ensure a seamless resolution of their issues.

• Maintain a comprehensive understanding of services and products, keeping current with new features and updates.

⛳️ Requirements

• Completion of Secondary Basic Education.

• Proficient in English at an advanced level.

🏝️ Benefits

• Long-term employment contract.

• Employee fund participation.

• Opportunities for volunteer programs.

• Career development plan.

• Coverage for life insurance.