Bilingual Customer Service

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide exceptional customer service to platform users by assisting with various inquiries and account-related issues.

• Handle incoming calls from customers in the U.S.

• Advisors monitor chat reception to resolve technical issues presented by customers.

• Utilize the tools provided by the client to troubleshoot and resolve problems.

• Demonstrate soft skills to guide customers and adapt to their communication style using appropriate language.

• Offer clear and precise technical support to users, walking them through the steps for problem resolution.

⛳️ Requirements

• Basic Secondary Education required.

• Advanced English proficiency.

🏝️ Benefits

• Long-term contract.

• Employee fund.

• Volunteer programs.

• Career development plan.

• Life insurance coverage.