Bilingual Customer Relations Specialist I – Customer Service (Vehicle App)

This is a fully remote position, open to applicants in Brazil.

📋 Description

• The specialist will be responsible for identifying customer needs and delivering practical, objective solutions according to product and/or service protocols;

• In each engagement, they may manage various issues reported by customers;

• Utilize systems to document interactions and oversee service operations;

• Provide resolutions and track consumer inquiries;

• Support will be offered through CHAT or VOICE;

• Ensure clear communication throughout all customer interaction points.

⛳️ Requirements

• Must be employed for a minimum of 4 months;

• Strong verbal and written communication skills;

• Proficient in advanced Spanish (written/comprehension/verbal);

• Basic computer skills (Word, Excel) and typing abilities;

• Must be available to complete training and work remotely;

• Previous customer service experience is preferred;

• Should have convenient access to the Atento Cabula unit;

🏝️ Benefits

• Comprehensive training and ongoing support;

• Flexible work-from-home options;

• Opportunities for career advancement;

• Competitive salary and benefits package.