Bilingual Customer Experience Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver professional, courteous, and appreciative assistance during every phone interaction.

• Provide outstanding, personalized solutions that cater to each customer's unique needs.

• Keep precise records of all interactions and transactions.

• Effectively multitask: document, research, and engage with customers in real-time.

• Exhibit excellent phone etiquette and consistently represent Signet in a positive manner.

• Achieve or surpass production, call efficiency, schedule adherence, and quality targets.

• Address escalated issues with empathy, patience, and professionalism.

⛳️ Requirements

• Prior experience in customer service or customer support roles.

• Strong verbal and written communication abilities in both English and Spanish.

• Capability to multitask with precision and attention to detail.

• Proficient in data entry, Microsoft Word, Excel, and basic mathematical skills.

• Analytical mindset to interpret feedback and facilitate continuous improvement.

• Bilingual proficiency (particularly in Spanish) is an advantage.

🏝️ Benefits

• Competitive starting wage of $16.50/hour, with opportunities for seasonal overtime.

• Employee discount programs.

• Spanish bilingual pay differential available (contingent on passing an oral and written proficiency assessment).

• Up to 6 weeks of paid training, along with ongoing coaching and development opportunities.

• Opportunities for cross-training (e.g., chat support).

• Earn referral bonuses when the individuals you refer complete 60 days of employment.

• Comprehensive medical, dental, and vision insurance coverage for you and your family.

• Generous 401(k) contributions after just one year to help secure your financial future.