Bilingual Customer Experience Agent – English/French

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Manage customer inquiries through phone, email, and chat in both English and French.

• Provide assistance with product details, order statuses, billing issues, tracking, returns, and exchanges.

• Investigate, troubleshoot, and resolve customer problems.

• Ensure all customer interactions are documented in CRM or support tools.

• Remain informed about processes, policies, and product information.

• Achieve performance goals related to quality and customer satisfaction.

⛳️ Requirements

• 2-4 years of experience in customer service.

• Proficiency in both spoken and written English and French.

• Excellent communication skills to clearly convey solutions.

• Customer-centric, empathetic, and focused on providing solutions.

• Familiarity with tools such as Zendesk, Salesforce, and Shopify is a plus.

• Internet connection should be a minimum of 20 Mbps or a fiber connection.

• Computer/laptop must be genuine and supported business devices.

• For Windows: Windows 11 (preferably Pro), 2021 model or newer.

• For Mac: Apple MacBook/Mac, 2020 model or newer, running a supported version of macOS.

• Minimum of 8 GB RAM (16 GB preferred).

🏝️ Benefits

• Requirement for high-speed internet.

• Provision of a genuine, supported business laptop with hardware security.

• Noise-canceling headset provided.

• Backup power and internet solutions available.