Bilingual Contact Center Representative

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Deliver outstanding customer service by addressing inquiries, resolving concerns, and ensuring that members enjoy a positive interaction with our products and services.

• Respond to questions regarding products, perform research, and assist members through various procedures.

• Aid in troubleshooting issues, escalate them when appropriate, and follow up with clients as necessary to guarantee satisfaction.

• Uphold high standards of service quality and customer satisfaction by leveraging a range of tools and systems.

⛳️ Requirements

• High school diploma or equivalent; an Associate degree is preferred.

• A minimum of 2 years of customer service or phone experience.

• Bilingual proficiency in Spanish and English.

• Excellent communication and problem-solving abilities.

• Familiarity with a contact center setting.

• Competence with customer service technologies and systems.

• Capability to thrive in a fast-paced environment while managing multiple tasks.

🏝️ Benefits

• A comprehensive benefits package that includes medical, dental, vision, and a 401(k) plan with company matching contributions.

• Participation in an annual incentive bonus program.

• Generous paid time off, which includes 11 holidays, 2 wellness days, and 8 hours for volunteering annually — PTO increases with tenure.

• A supportive management style that fosters responsiveness and offers opportunities for career growth and advancement.

• Paid parental leave along with adoption and surrogacy assistance.

• An employee giving program that matches your donations to qualified nonprofits and schools at double the rate.