Bilingual Contact Center Agent, Spanish/English

This is a fully remote position, open to applicants in Alabama, +15 more states.

📋 Description

• Act as the primary contact for individuals seeking disaster assistance registration.

• Handle all calls with patience, tact, and courtesy to assess needs, and provide guidance and/or referrals.

• Input information into a Windows-based database as necessary, adhering to instructions and following a scripted interview process.

• Offer phone numbers and agency referrals as needed for relevant secondary support organizations and additional assistance.

• Direct dissatisfied callers to the appropriate channels.

• Exhibit outstanding communication and customer service skills while maintaining a high degree of professionalism in all forms of communication, including reading, writing, and speaking English fluently.

⛳️ Requirements

• High School Diploma or equivalent is required.

• Must be a U.S. Citizen.

• Bilingual proficiency in English and Spanish.

• At least 6 months of experience in customer service-related roles is necessary.

• Basic knowledge of the Microsoft Office Suite is required.

• A high-speed internet connection is essential.

🏝️ Benefits

• Hourly wage plus an additional $5.09 per hour contributed to the Safe Harbor Retirement Plan, fully vested immediately.