Bilingual Community Engagement Specialist – Weekends

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Identify, reach out, engage, and enroll individuals into the program virtually through phone, text, and email, as well as in-person at clinic, community-based organization, and health system partner locations.

• Strive to listen attentively to eligible members and meet them where they are, recognizing that enrollment may necessitate multiple outreach attempts, and adopting a “it’s not my fault but it is my problem” mindset in all communication styles and approaches.

• Educate our partners about Pair Team’s services, emphasizing the importance of linking eligible members to the Enhanced Care Management program.

• Clarify the services and advantages of Enhanced Care Management, acknowledging that many individuals may have personal experiences that initially cause them to be hesitant or distrustful of the healthcare system.

• Utilize your comprehensive understanding of the community and exceptional customer service skills to build trust with eligible members and facilitate their enrollment in the program.

• Encourage effective and timely communication among internal teams, clinics, community-based organizations, and health system partners.

• Achieve key enrollment metrics to support our mission of enhancing the wellbeing of underserved communities.

• Efficiently manage the entire enrollment funnel, ensuring members continue through the enrollment process.

• Provide regular updates on funnel stages, including any delays and obstacles.

• Exhibit proficiency in all required internal and external technology tools used for the position.

⛳️ Requirements

• You are physically located in the United States.

• 1+ year of experience in a metric or quota-driven environment.

• Committed to working within and enhancing the community you belong to.

• Results-oriented with a proven history of surpassing performance indicators.

• Bilingual (English/Spanish) with strong communication skills, including proficiency in reading, writing, speaking, and listening in both languages.

• Possess robust technical skills and comfort with using multiple technology platforms.

🏝️ Benefits

• Comprehensive health, vision, and dental insurance.

• Employer-sponsored 401k plan.

• Flexible vacation policy – take the time you need to recharge.

• We provide the necessary equipment for the role, including a laptop, monitor, etc.

• Monthly $100 work from home expense stipend for your remote workdays.

• Opportunity for rapid career advancement with ample room for personal growth!