Bilingual Collections and Billing Assistant, Spanish-English

This is a fully remote position, open to applicants in Colombia, +4 more countries.

📋 Description

• Engage and collaborate with clients concerning their payments.

• Reach out to clients within the first 5 days following payment due dates.

• Deliver precise and comprehensible payment details.

• Organize and execute client calls to facilitate payment collection.

• Conduct regular follow-ups with clients and team members to meet collection objectives.

• Address client inquiries, notifications, and payment-related questions via Slack.

• Inform relevant parties about client payment statuses.

• Oversee billing lists, utilize CampLegal, and adhere to all established protocols.

⛳️ Requirements

• At least 1 year of experience in collections, retention, or sales.

• Demonstrated experience in customer service positions.

• Conversational proficiency in English.

• Strong emotional intelligence with the capability to handle sensitive client interactions.

• Exceptional communication skills for effective information delivery.

• A sense of responsibility and accountability for both individual and team outcomes.

• A growth mindset and a willingness to learn.

• Openness to constructive feedback and the ability to provide it effectively.

• Capacity to work independently while contributing to team objectives.

• A positive attitude and resilience when confronted with challenges.

🏝️ Benefits

• Competitive remuneration: Base hourly wage ranging from $6–$9 USD/hour, depending on experience.

• Continuous professional development opportunities to enhance your skills and advance your career.

• A vibrant, challenging work environment where your talents will be acknowledged and rewarded.

• The opportunity to make a significant impact by helping individuals realize their dreams of a better life in the United States.

• Paid Time Off available after twelve months of employment.

• Fully remote work arrangement.