Bilingual Clinical Associate – Medical Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Assisting members in feeling relaxed and comfortable with video onboarding ahead of their telehealth appointment with a Devoted Medical provider, when necessary.

• Collaborating with our home health partners to arrange durable medical equipment (DME) and skilled nursing services.

• Facilitating members' access to lab testing and imaging, while meticulously tracking results to ensure review by the ordering clinician when appropriate.

• Informing members about lab results and assisting in organizing follow-up care as directed by the clinician.

• Coordinating with DM Providers on the collection of medical records, information gathering, appointment scheduling and confirmation, as well as managing communications from Devoted Medical.

• Acting as an advocate for our members when they contact Devoted Medical regarding care coordination concerns.

⛳️ Requirements

• MA Certification (mandatory); expired MA certifications are acceptable!

• Fully bilingual (English/Spanish), in addition to English proficiency.

• Two (2) years of experience in a patient-facing role, with additional preference for those with telehealth experience.

• Previous experience in primary care is advantageous.

🏝️ Benefits

• Employer-sponsored health, dental, and vision plans with minimal or no premium.

• Generous paid time off policy.

• Monthly stipend of $100 for mobile or internet expenses.

• Stock options available for all employees.

• Bonus eligibility for all positions excluding Director and higher; commission eligibility for Sales positions.

• Parental leave program offered.

• 401K program available.