Bilingual Client Success, Spanish & English

This is a fully remote position, open to applicants in Panama.

📋 Description

• Manage customer inquiries through phone, email, and chat according to standard operating procedures (SOPs).

• Utilize TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily tasks.

• Escalate and delegate issues to the appropriate departments as necessary.

• Record, assess, and track customer requests and their resolutions.

• Investigate and research to deliver accurate solutions.

• Maintain and update customer records throughout interactions.

• Meet key performance indicators (KPIs) for client interaction time, call quality, and occupancy rates.

• Address inquiries related to collections and billing, including payment plans, account balances, and overdue payments.

• Explain charges, generate statements, and manage billing adjustments.

• Process service cancellations while implementing retention strategies and finding resolutions.

⛳️ Requirements

• Language: Fully Bilingual/Native proficiency in Spanish & English communication.

• Start Date: July 27, 2026

• Technological Requirements: A dedicated home workspace is required; equipment details will be provided via email during the interview.

• Work Schedule: Five days a week, 40 hours/week, with a 9-hour shift including a 1-hour unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday, and Saturday after training.

• Knowledge: Familiarity with the United States credit industry, including credit cards, lines of credit, and personal loans.

• A customer-first approach with empathy towards their needs.

• Strong communication skills coupled with a solution-oriented mindset.

• Eagerness to learn and adapt to TCP’s technological suite.

🏝️ Benefits

• An opportunity to join a leading U.S.-based credit repair service provider.

• Full-time permanent position.

• 100% remote work with a great work environment.

• Paid training: One month of paid training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time).

• Employee development opportunities, including management training, coaching, and upskilling.

• Flexible accruing paid time off.

• Company holidays.

• Birthday time off.

• Eligibility for health benefits after one year of employment.