Bilingual Client Success, Spanish & English

This is a fully remote position, open to applicants in Dominican Republic.

📋 Description

• Respond to customer inquiries through phone, email, and chat in accordance with standard operating procedures.

• Utilize TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for everyday operations.

• Escalate and delegate issues to the appropriate departments when necessary.

• Record, review, and follow up on customer requests and their resolutions.

• Investigate, research, and deliver precise solutions to customer concerns.

• Update and maintain customer records during interactions.

• Meet key performance indicators regarding client-facing time, call quality, and occupancy.

• Address inquiries related to collections and billing, including payment plans, account balances, and overdue payments.

• Clarify charges, produce statements, and manage billing adjustments.

• Manage service cancellations while implementing retention strategies and resolutions.

• Complete training on cancellations and apply retention strategies as part of daily tasks.

⛳️ Requirements

• Language: Fully bilingual/native proficiency in Spanish & English communication.

• Start Date: July 27, 2026.

• Technological Requirements: A dedicated home workspace is necessary; equipment details will be provided via email during the interview process.

• Work Schedule: 5 days a week, 40 hours/week, with a 9-hour shift and 1 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday and Saturdays post-training.

• Knowledge: Familiarity with the United States credit industry, including credit cards, lines of credit, and personal loans.

• A customer-first orientation with an empathetic approach to their needs.

• Exceptional communication skills and a solution-driven mindset.

• A strong desire to learn and become proficient with TCP’s technological suite.

🏝️ Benefits

• An opportunity to join a leading US-based credit repair service provider.

• Full-time, permanent role.

• 100% remote work with a great working environment.

• Paid training: One month of paid training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time).

• Employee development, management training, coaching, and upskilling opportunities.

• Flexible accruing paid time off.

• Company holidays.

• Birthday time off.

• Eligible for health benefits after one year of employment.